Let’s talk fine printBig Blue Conservation Terms and Conditions

Please understand that we will go to every effort to assure your stay with us goes smoothly, that we offer the highest quality service and that your Big Blue Conservation experience is memorable for the right reasons. However, things do go awry. For that reason, we must include all the legal matters listed below. Here are the Big Blue Conservation Terms and Conditions.

DIVING TERMS

I herewith certify and acknowledge that I understand that my acceptance on a diving and/or snorkeling program organized and conducted by Big Blue Conservation or its partners, is predicated on my assurance that I am physically fit to engage in ocean scuba diving. If I have answered YES to ANY questions on the medical form that I have been signed off by a diving doctor at home before I arrive on the island for my Koh Tao holiday, and that I have had or will receive sufficient training in scuba diving and that I fully understand the risk of ocean diving, of traveling on board a ship and the dangers arising from forces of nature, and I am prepared to assume such risk.

In order to induce Big Blue Conservation or its partners to accept me as a member of the aforementioned diving program, I hereby release and absolve Big Blue Conservation or its partners, its agents, employees and invitees from any and all damages resulting from death or personal injuries, including loss of services, which I may sustain on account of, arising from, or in connection with the aforementioned diving program or the ownership, maintenance, use or operation of any automobile, ship, boat, water sports equipment or otherwise.

I further understand that there are some variable factors to my Koh Tao holiday. The remoteness of destination, local custom and/or prevailing weather conditions may cause minor inconvenience or modification to the diving portions of the tour, and Big Blue Conservation or its partners reserve the right to modify and/or cancel diving arrangements due to unfavourable weather conditions and/or technical difficulties at any time.

I also agree to pay compensation at full current market value to Big Blue Conservation or its partners for any and all damage or loss of property and equipment belonging to Big Blue Conservation or its partners resulting from abuse or negligence on my part. This liability waiver is all subject to the terms and conditions above, which have been read, understood, and unconditionally agreed to.

I further agree to strictly observe and comply with additional reasonable terms and regulations Big Blue Conservation or any of its employees may deem desirable or needful to prescribe during the course of any diving tour.

PAYMENT TERMS

Deposit: 30% of accommodation PLUS 30% of diving charge upon booking.

We cannot currently offer refunds on booking deposits.  Please ensure that your booking information is correct prior to booking.  Please also ensure to verify accommodation availability with us by email (info@bigblueconservation.com) prior to booking.  If you do not verify accommodation availability with us, proceed with booking, and the accommodation is unavailable, you will not be eligible for a refund.

Final Payment: Balance to be settled on arrival at Big Blue Conservation.

CANCELLATION TERMS

Once your room has been confirmed, you are subject to the cancellation policies of the Blue Tao Beach Hotel.

Unless otherwise stated in the cancellation terms, you may cancel or amend your booking more than 14 days prior to the check-in date. Any cancellations received later than 14 days prior to the check-in date will result in no refund.

What will happen if you do not cancel and do not arrive at the hotel?

If you do not cancel and do not arrive, you will forfeit 100% of your deposit.

Cancellations can only be acknowledged if received IN WRITING, by email info@bigblueconservation.com. No cancellations accepted by telephone, SMS, or chats. These cancellations must be acknowledged by Big Blue Conservation, in writing to be valid.

DIVING PROGRAM CHANGES:

We cannot currently offer any refunds for any dive courses.  If you start a dive course but cannot finish, for any reason, you will not be eligible for a refund, even partial.

Big Blue Conservation, its subsidiaries, and operators reserve the right to rearrange the order of any itinerary, to cancel or substitute elements of any schedule without notice when local conditions force such changes.

If you arrive at Big Blue Conservation and answer yes on the medical without being signed off by a diving doctor at home, we may not be able to allow you to complete the course.

Big Blue Conservation and the dive guides on the boat can prohibit participation on dives at their discretion based on lack of respect for ecological rules and regulations, lack of respect – or “handling” of any marine life, alcohol consumption between dives or not abiding by international safe diving rules. In this case, we will not refund you for the missed dives.

That’s all the fine print done! Do bear in mind that these rules are there to protect you as well as our staff, business partners, and other patrons, and that very few customers run into any problems on their Koh Tao holiday. From all of us here at Big Blue Conservation, we wish you a safe and happy stay!